Shipping terms for Portersbay

At Portersbay, we want to offer you the best shopping experience possible. To achieve this, we have developed an efficient and environmentally conscious shipping policy. Below you will find all the details about our shipping process:

Shipping Information

Free Shipping

At Portersbay, we always offer free shipping, regardless of the size or value of your order. We believe that transparent pricing with no hidden costs contributes to a better shopping experience for our customers.

Processing time:

- All orders are processed and shipped within 1-3 business days. Once your order has been processed, you will receive a shipping confirmation with tracking information.

Delivery times.

- The average delivery time is 7-10 business days. This may vary depending on the destination and any customs procedures.

Our sustainable supply chain

We are proud of our sustainable supply chain, as we deliver our products directly from the country of manufacture to the customer. By shipping directly from our manufacturer, we significantly reduce CO2 emissions. This direct shipping eliminates unnecessary intermediate steps, which not only shortens delivery times but also minimizes the carbon footprint of our logistics.

In addition, we work with logistics partners who support environmentally friendly practices. Our packaging is carefully selected to be as environmentally friendly as possible, and recyclable and sustainable materials are used. In this way, we contribute to a greener future while offering you the highest quality products.

Shipping partners

We work with reputable shipping partners to ensure that your orders arrive safely and on time. Some of our partners are:

- DHL

- UPS

- YunExpress

Order tracking

After shipment, you will receive a tracking number that allows you to track your order online. The tracking number will be sent to the email address you provided when placing your order. It allows you to track the status of your shipment in real time.

Problems with shipping?

If you have any problems with your order, such as delays or damage during transport, please contact our customer service team at [customer service email address]. We are ready to help you and offer a suitable solution.

Shipping from the country of manufacture

Our products are shipped directly from our manufacturer. By shipping directly from the manufacturer, we reduce CO2 emissions and contribute to a more environmentally friendly logistics chain. This also means that you receive the products directly from the source, which contributes to the quality and authenticity of your purchases.

Customs duties and import taxes

Orders may be subject to import duties and taxes once the shipment reaches your country. Any additional charges for customs clearance are the responsibility of the recipient. We have no control over these charges and cannot predict what they may be, as customs regulations vary widely from country to country.

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Thank you for placing your trust in Portersbay. We strive to deliver your orders as quickly as possible and with the utmost care. If you have any further questions about our shipping policy, please do not hesitate to contact our customer service team.

Kind regards,

Portersbay Team

Company Name: DTWM LIMITED
Registration: 77694420
Address: RM 509, 5/F THE CLOUD 111
TUNG CHAU ST TAI KOK TSUI
HONG KONG