Directly from the brand to the consumer

Thanks to our direct collaboration with renowned brands, we can deliver our entire range directly to you without any detours. This eliminates several links and costs in the distribution chain, resulting in competitive prices and lower CO2 emissions per order.

You are responsible for the return shipping costs.

Is it possible to return my order?

Yes, this is possible within our 30-day return policy.

If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

1. The order still contains all the correct parts and components, and the packaging is undamaged, as it was when received.

2. Normal use of the product is evident; damage due to careless handling is excluded.

3. Products where hygiene is important must be thoroughly cleaned before being returned.

4. The product appears to be defective immediately upon receipt.

5. We reserve the right to charge the customer for shipping costs.

6. Returns will be processed within 7 business days, and if the conditions are met, the return will be officially confirmed within this period.

*We reserve the right to refuse returned items if we suspect that the items have been used or damaged.

How can I return my order?

If your order meets the above conditions, please follow these steps to initiate the return process.

Send an email to: info@portersbay.com and make sure the email includes the following information:

- Order number

- Reason for return

- Photo of the product if it is damaged

- Customer's first and last name

- Customer's address

We will then contact you and provide you with the return address.

Never return to the sender; we will provide you with the correct address upon request. You, the customer, are responsible for the shipping costs when returning the product.

Right of withdrawal

Consumers are entitled to a right of withdrawal in accordance with the following provisions if the consumer is a natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor professional:

A. Conditions of withdrawal

Right of withdrawal:

The withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, received the last goods.

As we work with a fully automated system, orders are processed immediately upon receipt. Therefore, we cannot interrupt the shipping process until delivery, so a refund after receipt of the goods is not possible.

To exercise your right of withdrawal, you must inform us (Portersbay) of your decision to withdraw from this contract by means of a clear statement (e.g., by email). The withdrawal is complete as soon as we have received the goods. The buyer bears the cost of returning the goods.

Shipments in transit

As our goods are shipped from Asia, longer transport times may occur, over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. You can, of course, inform us of your cancellation in advance.

To guarantee the fastest possible return, please send us a shipping confirmation.

Consequences of cancellation

If you cancel this contract, we shall reimburse you for all payments we have received from you, with the exception of delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract and you have received the goods. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

All returns will be sent to our central warehouse in Asia at the customer's expense.

Company Name: DTWM LIMITED
Registration: 77694420
Address: RM 509, 5/F THE CLOUD 111
TUNG CHAU ST TAI KOK TSUI
HONG KONG