At Portersbay, we value your privacy. When you place an order, we need your details to deliver your order. We always handle your personal data with care, pay attention to it, and store it securely. Here we explain what we do with your personal data and why we need it. If you still have questions after reading our privacy policy, please feel free to contact our customer service team. This privacy policy may change from time to time if new developments warrant it. You can find the most up-to-date privacy policy at www.portersbay.com. We recommend that you read this privacy policy regularly so that you are aware of any changes. You will always see the current date of the change here.

Who is responsible for processing my personal data?

Portersbay, located at RM 509, 5/F THE CLOUD 111, TUNG CHAU ST TAI KOK TSUI, HONG KONG, is responsible for processing data as described in this privacy policy.

When does this privacy policy apply?

This privacy statement applies to all personal data that Portersbay processes from all individuals who have ever come into contact with Portersbay, such as our visitors, customers, and business contacts, in all areas related to Portersbay.

What is personal data?

Personal data is any data that can be traced back to you as a person. This includes your name, telephone number, address, or email address. But data such as your IP address or your Portersbay customer number is also personal data. And other data that can only be attributed to you, such as your order history or surfing behavior.

Whose personal data do we process and how do we obtain this data?

We process personal data of everyone who is directly or indirectly in contact with Portersbay, such as (business) customers and contacts of partners. We obtain the data directly from you when you visit our website, create an account and enter certain data, or when you contact our customer service. In some cases, we also receive your data from others. If someone sends you a gift directly, we receive your name and address details. We may also receive data from other parties, but only if you have given these parties permission to provide us with certain data.

What data do we process about you, what do we use it for, and how long is it stored?

Data for processing your order

When you place an order, we need certain data from you in order to deliver your order and keep you informed about it. We also need this data for any returns or repairs. To this end, we collect your name, email address, delivery address(es), payment details, and telephone number. This data is necessary to execute the contract you have entered into with us. By law, we are required to store the data relating to your order for 7 years.

Data in your account

We store the following data in your personal account: your name, your (delivery and home/office) address(es), your telephone number, your email address, your date of birth (if you have provided it), your payment details, gift vouchers, and gift cards. We also store your order history in your account, including your chosen delivery options, digital items, and any subscriptions you have taken out. In addition, we store the interests you have specified in your account, such as your wish list, all linked Portersbay apps, and your email and personalization preferences. We store the data in your account for as long as you are an active customer with us. If you have not logged in with us for 7 years, we will delete all your data. In addition, you can request the deletion of your data in your account at any time.

Data about your contact with customer service

You can contact customer service around the clock. You can call us, send us an email, chat with us, or send us a message via social media such as Facebook and Twitter. We use the data stored in your account to contact you when you send us a question or complaint.

Company Name: DTWM LIMITED
Registration: 77694420
Address: RM 509, 5/F THE CLOUD 111
TUNG CHAU ST TAI KOK TSUI
HONG KONG